Privacy Policy

TABLE OF CONTENTS

  1. Definitions and Key Terms
  2. Introduction and Scope
  3. Personal Data Collection
  4. Data Processing and Usage
  5. Data Storage and Security
  6. Analytics, Advertising, and Third-Party Services
  7. Your Rights and Choices
  8. Data Retention and Deletion
  9. International Data Transfers and Legal Jurisdiction
  10. Children's Privacy
  11. Changes to This Policy
  12. Legal Information and Contact Details

1. DEFINITIONS AND KEY TERMS

1.1 Company and Service Terms

  • Company / Data Controller: Owner
  • myIQup: A digital product and brand operated by Owner
  • Service: All features, functionalities, programs, content, and services provided through myIQup
  • Platform: Our website and related digital services accessible via any device
  • User: Any individual accessing or using the Service ("you", "your")

1.2 Data and Privacy Terms

  • Personal Data: Any information relating to an identified or identifiable natural person
  • Processing: Any operation performed on Personal Data (collection, storage, use, disclosure, deletion, etc.)
  • Data Controller: Company
  • Data Processor: Third parties processing Personal Data on our behalf
  • Cookie: Small text file stored on your device to support Platform functionality and analytics

1.3 Security Terms

  • Authentication: Process of verifying user identity
  • Encryption: Encoding information to prevent unauthorized access
  • Token: Secure identifier used for authentication
  • SSL/TLS: Encryption protocols for secure data transmission

2. INTRODUCTION AND SCOPE

2.1 Policy Overview

This Privacy Policy explains how Company collects, uses, stores, and protects Personal Data in connection with the myIQup Service. It also describes your rights and how you may exercise them.

2.2 Policy Application

This Policy applies to:

  • All users of the Service worldwide
  • All methods of data collection
  • All Service features and Platform versions

2.3 Policy Updates

We may update this Privacy Policy periodically. Material changes will be communicated via the Platform and/or email. Continued use of the Service constitutes acceptance of the updated Policy.

3. PERSONAL DATA COLLECTION

3.1 Account Information

A. Essential Data

  • Email address
  • Name (when required for payments)
  • Unique account identifiers
  • Last login timestamp
  • IP address

B. Optional Data

  • Phone number (if provided through payment providers)
  • User preferences and settings
  • Communication preferences

3.2 Service Usage Data

A. Test Results

  • Final IQ score
  • Test completion time
  • Performance metrics

Individual answers may be processed in real time and are not stored unless explicitly stated.

B. Interaction Data

  • Pages and features accessed
  • Time spent on Platform
  • Navigation patterns
  • Device metadata

3.3 Payment Information

We do not store full card data. We may receive:

  • Tokenized payment identifiers
  • First six and last four digits of card numbers
  • Card expiration date

All payments are processed by PCI DSS-compliant providers.

3.4 Technical and Device Data

  • Operating system and browser type
  • Screen resolution and device type
  • Language and time zone
  • Network and connection data
  • Error logs and performance metrics

4. DATA PROCESSING AND USAGE

4.1 Primary Purposes

  • Account creation and management
  • Authentication and security
  • Service delivery and customization
  • Payment processing and fraud prevention
  • Customer support
  • Legal and compliance obligations

4.2 Secondary Purposes

  • Analytics and performance monitoring
  • Product improvement and feature development
  • Bug fixing and service optimization

4.3 Legal Basis for Processing

Processing is based on one or more of the following:

  • Contractual necessity
  • Legal obligations
  • Legitimate business interests
  • User consent (where required)

5. DATA STORAGE AND SECURITY

5.1 Storage and Transfers

Personal Data is stored on secure servers and may be processed in multiple jurisdictions. All international transfers are protected by appropriate technical and organizational safeguards.

5.2 Security Measures

  • Role-based access control
  • Encryption at rest and in transit
  • Secure authentication and session management
  • Regular audits and monitoring
  • DDoS protection and intrusion detection

5.3 Data Breach Response

In case of a confirmed breach that poses risk to users, we will:

  • Contain and investigate the incident
  • Notify affected users and authorities where required
  • Implement corrective measures

6. ANALYTICS, ADVERTISING, AND THIRD-PARTY SERVICES

6.1 Analytics and Infrastructure Providers

We may use:

  • Google Analytics
  • Google Tag Manager
  • Mixpanel
  • Google BigQuery
  • Sentry
  • Cloudflare

Session recordings (where enabled) are used solely for debugging and performance optimization.

6.2 Advertising Partners

We may work with:

  • Google
  • Meta (Facebook, Instagram)
  • TikTok
  • Snapchat
  • Taboola
  • Outbrain
  • AppLovin
  • Pinterest

Partners may receive anonymized or pseudonymized identifiers to measure ad performance and optimize campaigns.

6.3 User Controls

Users may limit tracking through browser settings, device settings, or ad opt-out tools. Some personalization features may be affected.

7. YOUR RIGHTS AND CHOICES

You may have the right to:

  • Access your Personal Data
  • Correct inaccurate information
  • Request deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent

Exercising Rights

Requests can be submitted to support@myiqup.com.
Identity verification may be required.
We aim to respond within 30 days.

8. DATA RETENTION AND DELETION

  • Account data: retained while account is active
  • Payment data: retained as required by law
  • Analytics and logs: retained for security and optimization
  • Backups: deleted within up to 90 days

9. INTERNATIONAL DATA TRANSFERS AND LEGAL JURISDICTION

9.1 International Transfers

We apply appropriate safeguards for international transfers of Personal Data in accordance with applicable laws.

9.2 Legal Jurisdiction

This Privacy Policy is governed by the laws of the United Arab Emirates.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates, unless mandatory consumer protection laws provide otherwise.

10. CHILDREN'S PRIVACY

The Service is intended for users 18 years and older. We do not knowingly collect Personal Data from minors.

11. CHANGES TO THIS POLICY

We may update this Policy at any time. Continued use of the Service after updates constitutes acceptance.

12. LEGAL INFORMATION AND CONTACT DETAILS

12.1 Company Information

Company
Meydan Grandstand, 6th Floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates

12.2 Contact

📧 support@myiqup.com
🌐 https://myiqup.com/